We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Learn how to identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help you work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Grasp the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions.

Course Content

Lessons

Module One: Getting Started

Module Two: Verbal Communication Skills

Module Three: Non-Verbal Communication Skills

Module Four: Making Small Talk and Moving Beyond

Module Five: Moving the Conversation Along

Module Six: Remembering Names

Module Seven: Influencing Skills

Module Eight: Bringing People to Your Side

Module Nine: Sharing Your Opinion

Module Ten: Negotiation Basics

Module Eleven: Making an Impact

Module Twelve: Wrapping Up