Semester – I

• (i) Develop personality and maintain team work as well as organizational hierarchy
• (ii) Perform the activities of front desk, bell desk, telephones and business communication
• (iii) Ensure the functioning of various records, tariff cards, room position and locking system
• (iv) Handling techniques of computer and acquire knowledge of Windows operating system
• (v) Create and save a document file in word processing application
• (vi) Create an Excel worksheets compiling with data and charts presenting in a Power Point application
• (vii) Input and manage data in MSaccess interface
• (viii) Ensure the concept of internet services, collect information and communicate through e-mail
• (ix) Prepare up-to-date records of occupancy
• (x) Keep personalized records and ensure services for identified guests
• (xi) Compute guest registration process and maintain property management system

Semester – II

• (xii) Express services through interpersonal communication skill
• (xiii) Provide bell boy as needed by a guest and monitor CCTV
• (xiv) Use up-selling and suggestive selling techniques to sell rooms and to promote other services of the hotel
• (xv) Follow the post departure activities
• (xvi) Performs cashiering tasks like bill / invoice settlement
• (xvii) Maintain positive attitude for dealing with various guest conflict
• (xviii) Prepare & analyse data of occupancy with briefing and debriefing checklist
• (xix) Prepare Room Packages and Guest Feed backs
• (xx) Revision, Project work and Examination