Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.

This will help you know how to:

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world, as is creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

If you’ve ever had an awkward moment where:

    You aren’t sure which fork to use
    You don’t know which side plate is yours
    You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

Making the best decision possible – the defensible one – is not an easy task. In this Business Ethics for the Office course, trainers will help you to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical operations build trust, and trust builds business. Become a business champion once you have completed this in-depth course on business ethics.
Course Content
Lessons
Module One: Getting Started

Improve your judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase your financial literacy and improve your business sense.

Unlock an advantage everyone wishes they had. The course will help you recognize learning events, manage risk better, and increase your critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. There are times when we all suffer from low self-esteem: we feel overwhelmed with stressors, we are having a hard time being heard at home or at work, we are going through a difficult experience. As a result, we become afraid of expressing and asserting ourselves, unable to make decisions and take action, letting many opportunities slip through our fingers.

Lots of people suffer from poor confidence and low self-esteem. If you have a negative self-image, your quality of life and relationships will suffer. Low self-esteem is also implicated in depression and anxiety, both of which can have long-lasting and serious consequences.

Fortunately, you can learn to appreciate yourself and feel more confident and accepting of both your strengths and weaknesses. This course will give you practical strategies that emphasise self-acceptance and self-compassion.

No one questions that making friends is a good thing. In this course, discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

This will help you learn:

For managers in today’s business world, it is essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have a training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This course will help you prepare budgets and make decisions with confidence.

While many who enter into management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss, however, does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what’s wrong will transform the individuals and thus transform the organization.

This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

This course will help you know how to: