Every organization is responsible for maintaining records, but managing and keeping records is a complex process which requires many different skills. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Making the best decision possible – the defensible one – is not an easy task. In this Business Ethics for the Office course, trainers will help you to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical operations build trust, and trust builds business. Become a business champion once you have completed this in-depth course on business ethics.

Course Content

Lessons

Module One: Getting Started

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

This will help you know how to:

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time. There has been a growing realization that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.

Health and wellness are important aspects in anyone’s life. Employees who are healthy and happy are more productive and stay employed longer with the company. But health and wellness are not only a private matter depending on each person’s lifestyle, they are also directly proportional to the quality of working environment and conditions.

High Performance Teams are organizations, teams or groups working together in synergy to achieve the same goals. In creating high performance teams, employees become more satisfied, and their quality of work improves. Taking the time to build high performance teams in an organization creates loyalty and mutual trust, creates visibility and a positive atmosphere, enhances collaboration and communication, provides optimum productivity and leads to success. It is easy to talk about high performance teams, but what are they, how are they formed, and what benefits do they provide?

When it comes to your workplace, diversity is more than just a common buzzword. It could be the key to your company’s success. Recent studies conducted by numerous organisations have shown the huge benefit that a diverse workforce can have on a company. Everything from your bottom line to your reputation in the community to the working environment can change, when you invest your time and money in hiring a diverse range of staff members.

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

This will help you know how to:

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization’s culture.

Learn to write Safety Procedures that protect and empower your team/s, ensuring safety in the workplace.

Safety procedures are the backbone of an organization’s Safety Management System. They provide consistency and when followed create a safe working environment and greater productivity due to less injury down time. However, safety procedure writing is more difficult and time consuming than it at first appears. With this self-study course, make you have the foundation to start writing effective safety procedures with immediate effect.

Course Content

Lessons

The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon.

Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Business succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and maintaining a succession plan. At the end of this, you will be able to:

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet.

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.
Get to the heart of how to unlock the value of investing in employees and developing management. By focusing on development opportunities, establish a culture that retains top talent and improves succession planning.

In this course, discover how to:

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session.