When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

This will help you know  how to:

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

This will help you learn how to:

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. This will help you know how to:

They say that leaders are born, not made. While it is true that some people are born leaders, the others can learn to become one! Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done.

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this course will touch on to teach you how to be happier. Happiness will spread throughout your networks and your work relationships and have a positive effect on everyone.

With our Increasing Your Happiness course engage in unique and helpful ways to increase your happiness. This will have a robust effect on your professional and personal lives, improving your communication skills, increasing productivity, and lessoning absenteeism.

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present.

Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation not only satisfied but in a very positive place.

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started. Today’s job market is not the same as it was even five years ago.

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you. we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

Children have an innate creative ability when they are born, but for some reason, adults can lose it along the way. Move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

Get ready to learn how to remove barriers that block or limit your creativity. Improve your imagination, divergent thinking, and mental flexibility. Discover mind mapping, individual brainstorming, and when to recognize and look for what inspires you to be more creative.

In this course, discover how to:

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet.

Delivering Constructive Criticism is one of the most challenging things for anyone. Gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Learn how to create and deliver winning proposals that persuade, convince and get you over the line

Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals.

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration about the type of impact we want to have in life and work. Learn to consider and define the influence that you can have on their life and work. You will also learn skills for success and how to create those circumstances.

Specific learning objectives  include:

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.

In order to make the most of this course, make sure you first complete Getting Your Job Search Started course, or identified target positions and completed a full skills assessment and goal setting exercise.

This will help you know how to: