Learn the alphabet and sounds of the language, first words and basic emergency questions, and how to respond to simple phrases and questions with words.

Understand and use familiar everyday phrases. Introduce yourself and others, and ask and answer questions about personal details. Understand and respond to simple messages.

This bundle includes the following three English levels:

Problem solving is a skill that you need in every single area of your life. From facing unexpected issues at home to confronting workplace challenges, problem solving skills are essential. For those in the business world, not having these skills can be the difference between lucrative success and massive failure.

Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This course will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.

This will help you know how to:

We are all bombarded with messages to believe various ideas, purchase things, support causes, and to live our lives in a particular way. A key skill is to develop critical thinking skills to effectively reason through problems and to present arguments in a logical, compelling way. This course will give you some practical tools and hands-on experience with critical thinking and problem solving.

You will know how to:

Being an estate agent, having the ability to show clients available properties, help investors purchase investment properties and even assist clients find that perfect home to rent can be a very rewarding career. You help buyers, sellers, tenants and landlords. You get to know your area, you sell your listings and you earn a decent commission in the process. In order to succeed as an estate agent you need the necessary training and certification.

Note: The material in this course is most relevant to business and transactions within England and Wales.

Need help with difficult people in your life? We’ve got your solution right here! Difficult people can be a challenging problem … But with these cutting edge skills from a master therapist … This problem can be easily solved. In this training, you will discover the secret skills used by top therapists to deal with the most challenging of people. From annoying people in line at Walmart … All the way to lock-down psychiatric patients. These skills are all extensively tested in the field and known to produce outstanding results. Prof.

Data is everywhere, and it is becoming an increasingly important part of working life, regardless of industry or position. Making sense of this information and using it to your benefit involves data analysis.

Everyone from the CEO to members of the marketing department depend on this type of analysis, as it can provide direction to your company, helping you to better meet your business goals.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on. This will help you know how to:

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this course is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups. You will learn to:

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.

This will help you know how to:

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world, as is creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.