No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals. This is an introductory course for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much.

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level.

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.

This will help you know how to:

Meetings are often viewed as an unfortunate reality of working life. While they are unavoidable, they do not need to be unpleasant. When carried out correctly, any type of meeting can be a valuable tool to motivate your team.

In particular, one-to-one meetings are a great way in which to ensure that all your team members feel more motivated and valued while at work. When held in conjunction with both company-wide and departmental meetings, you can be sure that your whole organisation is running well.

Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course provides the foundation to begin implementing Lean process improvement tools in your workplace.

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce you to business process management.

Meetings are lifelines for any business as they help people to exchange ideas and information, solve problems, plan for growth and make decisions. Productive meetings are associated with a flow of energy that cannot be replicated in online communication such as emails. However, unplanned and unstructured meetings can be a waste of time and result in loss of valuable time and effort.

This course on Leading Team Meetings trains you to conduct meetings in a way that gets more done in shorter time spans.

The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. Logistics and Supply Chain Management will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.

This will help you know how to:

Productive meetings are those that produce some sort of meaningful change – in ideas, behaviours, decisions or actions. By looking at some key items when planning, preparing for, conducting and concluding meetings, you’ll be able to make the most of your meeting time and hold meetings that matter to all.

This course will be looking at how to create meetings that matter using the five P’s of productive meetings, it will then go on to discuss planning and preparing for, conducting and concluding meaningful meetings in turn.

As a manager or team leader, you have a seemingly endless number of tasks that you need to complete. In addition to keeping on top of your projects and budget, you also need to manage the individual members of your team. In fact, despite popular belief, learning how to work with your team members is the most important part of your job. A well-run team that works well together is happy at work and productive; aspects you can clearly see reflected in your bottom line.

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This will explore many of the facets of delegation, including when to delegate and whom to delegate to.

Middle managers make up the largest managerial layer in an organization. You are responsible to those above you and those below you. You head a variety of departments and projects. In order for a company to operate smoothly, it is essential that the middle management is on board with the goals of your organization and understands how to effectively execute this road map.

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

This will help you know how to:

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation.

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. Building internal networks and relationships is just as important is just as crucial, including internal PR and communication. To be truly effective, internal networking is the key to your company’s resources and unleashing your own productivity.