You have recently taken on a managerial position: Congratulations! You’re looking forward to starting this new adventure, but you are aware of the fact that being a manager implies a lot of new responsibilities and that management must be effective for the success of your business. A good manager is also a good coach and mentor, is able to communicate effectively, knows how to positively influence his or her team members and creates a positive working environment. Start your new career on the right track with this training program.

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

This course on Operations Management is an ideal choice for those looking to broaden their knowledge in the field of operations and equip themselves with the skills that they need to progress their career in this area. Split into ten comprehensive, intuitive and easy to follow modules, the course covers the full life cycle of the operations management process and provides you with a detailed understanding of the key disciplines in the sector.

Meetings are a key mode of communication in most organisations. They are used to share new ideas, pass on important news about the business, organise complex projects and more besides. Although the common stereotype of a meeting is that of a dull gathering in the office, they are extremely useful when overseen by a competent chairperson.

In this course, you will learn how to successfully arrange, oversee and chair meetings that enhance the performance of a business. You will learn how to keep the meeting on track and how to handle interpersonal tension or conflict.

An understanding of the PCI DSS (Payment Card Industry Data Security Standard) is vital for anybody involved with card payments whether in an administrative or end-user capacity.

This course provides a comprehensive insight into every aspect of the PCI DSS, including the history and background as well as the current legal requirements and consequences of non-compliance.

From how to comply and be safe using 3rd-party entities, to how to draw up and adhere to your own compliance checklist, this course covers every aspect all role players must know.

In the healthcare and social work fields, there are many occasions where you or your staff members may need to physically handle or move a service user. This typically happens in situations where you are dealing with those who have health or mobility issues.

Safe and proper handling of people in your care is an important skill to learn. Not only does it ensure that your staff members remain healthy and injury-free whilst working, it guarantees that all your service users are treated with dignity and respect.

Despite the importance of project management, many workplaces do not spend time investing in small-scale project management. Smaller projects are then left without someone in charge, which only invites disorder and chaos. Project management ensures that everything goes smoothly, including the development and delivery of the product to the client.

Effective management can also cut costs and prevent wasted time by focusing on the ultimate goal and taking steps to make it happen. When a team is left without leadership, things can soon become unfocused and disorganised.

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects. This will help you know how to:

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This course is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members. This will help you know how to:

Learning about workplace monitoring and data protection is absolutely essential for anybody in any organisation of every type and size – whether you’re an employer, employee or directly responsible for data collection compliance.

This course provides a comprehensive guide to understanding the legal requirements involved with employee data collection and the legally binding stipulations of the new General Data Protection Regulation (GDPR) for all UK organisations.

Are you looking for an opportunity to push your career forward to the next level? Do you have your eye on a promotional opportunity at work and want to gain more knowledge and skill in the advertising industry? Do you want to improve your knowledge and possibly change your career completely? Our advertising diploma will provide you with all the information you need to enjoy a successful career in advertising at a price you can afford.

This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will also help you teach them how to identify who their customers really are, analyze the key components of CRM, and understand how it integrates within an organization.

This course will help you know how to:

Teachers and support staff in today’s schools face a lot of aggression from their students.

These situations can be very difficult to deal with, especially if the student is particularly aggressive or threatens to cause serious harm to the school, themselves, or others. To mitigate these risks, all schools are required to give teachers and support staff training in positive handling to better help them understand the use of force in schools.

The success of your company depends entirely on your ability to lead a team. Without effective leadership, companies soon fail. It is important to be there, to guide your staff, to provide advice and to make crucial business decisions with very little notice.

Welcome to the Presentation Skills course. This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient
and proficient with the skills of providing information to others.

Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this course you will be able to: