While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this course to handle this.
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. Understand how change is implemented and some tools for managing your reactions to change.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Every organization is responsible for maintaining records, but managing and keeping records is a complex process which requires many different skills. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

The Anti-Bullying and Bullying Prevention Diploma course provides a general overview on the topic of bullying in primary and secondary schools including knowledge, statistics and advice required in order to be able to understand the topic and effectively deal with bullying incidents.

Making the best decision possible – the defensible one – is not an easy task. In this Business Ethics for the Office course, trainers will help you to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical operations build trust, and trust builds business. Become a business champion once you have completed this in-depth course on business ethics.

Course Content

Lessons

Module One: Getting Started

The law on equality, diversity and discrimination has changed in recent years. Public bodies and businesses alike are now required to take steps to ensure that they do not treat people in any of nine protected categories unfairly, and legislation has defined six types of discrimination that employers have a responsibility to guard against.

Whether you are an employee or a business owner, this course will serve as a useful introduction to the subject and will raise your awareness of the issues around it.

Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company and it is essential to do this in a fair, but clear, direct and firm manner.

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.

Through our Employee Recognition course, fiind out how to recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

A motivated workforce is far more likely to be a successful workforce. The happier an employee is, the higher their responsibility, productivity and efficiency will be. Motivation is the product of the enthusiasm, energy and commitment an employee puts in the accomplishment of their duties, but motivating may prove to be a very hard task for the simple reason that different people find their motivation in different factors: a higher salary, a bigger office, a promotion or a better quality of life.

Employee appraisals are one of the most important aspects of any business. The process of assessing the performance and effectiveness of employees in their positions not only benefits the staff involved, but strengthens and improves the entire company.

This course provides a comprehensive insight into all the elements involved in creating an effective employee appraisal.

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

This will help you know how to:

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with.

A contact center can provide customer support, information technology support, and much more, it does not only relate to sales calls and telemarketing as many people might think. Good customer service can really make the difference between an organization and the key to having a great customer experience using a contact center is in the training. Providing outstanding customer service, increasing employee engagement, optimizing operations are core elements of a good contact center training.

Understanding the consequences of careless social media use in the workplace is vital for all employers and employees in today’s age of social media.

This course provides a comprehensive insight into every aspect of careless social media use, including what defines careless use, the legal obligations of all parties and how to avoid common errors.

From the consequences of careless use for the employer and employee to how to create a solid social media policy, this course covers every aspect that everyone involved must know.