Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Business succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and maintaining a succession plan. At the end of this, you will be able to:

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet.

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.
Get to the heart of how to unlock the value of investing in employees and developing management. By focusing on development opportunities, establish a culture that retains top talent and improves succession planning.

In this course, discover how to:

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session.

Questioning and listening skills are pivotal to effective communication and creating mutual understanding. These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities.

Borderline Personality Disorder (BPD) is a disorder of mood accompanied by maladaptive relationship patterns and thinking styles. BPD can cause a significant amount of distress and it typically impacts every area of a person’s life.

In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace. This will help you know how to:

Hazard Analysis and Critical Control Point (HACCP) system is an internationally-recognised approach to managing and monitoring food safety risks. It is underpinned by seven principles that, when properly utilised, protect consumers from food-related hazards.

This course will provide you with a comprehensive overview of the HACCP principles and will explain how they apply in real-life situations.

Bribery and corruption are massive problems facing almost every industry across the globe. These unethical business practices can create unfair competition, and they are also against UK and international legislation.

There are huge consequences for those individuals who fail to implement proper policies and procedures, especially in high-risk companies and industries. In fact, simply failing to have ‘adequate procedures’ in place can put the company involved at risk of criminal prosecution.

Learning how to ensure adequate staff levels is vital knowledge for anybody from any industry looking to increase productivity and make the most out of the most important asset to any company – the staff.

This course provides a comprehensive guide to ensuring adequate staff levels, through both determining the workforce requirements as well as optimising the recruitment and selection process.

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations.

Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.

This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.

Conducting effective and engaging meetings offers many rewards: increasing productivity, maximising time usage and generating the quality decision, clear directions and detailed instructions required to reach business goals. Learning how to plan, facilitate and direct meetings keeps your team on track and will save huge amounts of energy and resources which naturally equate to significant cost savings.