While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Specific learning objectives include:
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This will help you know how to:
Also known as Internet Marketing, Web Marketing, Online Marketing, and eMarketing. Every business needs to have a digital strategy, but first, you need to be ready to establish or expand your digital presence and reach. It is important to understand how to market online, how to determine what results you are getting as well as know the best practices of social media, online ads, SEO, etc.
Target Audience
This course is designed for:
Anyone who wishes to set up their own business
Anyone who is new to online marketing
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