When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

This will help you know  how to:

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

This will help you learn how to:

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool. This will help you know how to:

They say that leaders are born, not made. While it is true that some people are born leaders, the others can learn to become one! Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. Leadership is not telling others what to do. Leadership is inspiring others to do what needs to be done.

Increasing ones happiness can be done through the power of positive thinking. That is one skill that this course will touch on to teach you how to be happier. Happiness will spread throughout your networks and your work relationships and have a positive effect on everyone.

With our Increasing Your Happiness course engage in unique and helpful ways to increase your happiness. This will have a robust effect on your professional and personal lives, improving your communication skills, increasing productivity, and lessoning absenteeism.

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present.

Customer service roles are key positions in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, you can effectively deal with the most difficult customers and both parties can end the conversation not only satisfied but in a very positive place.

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started. Today’s job market is not the same as it was even five years ago.

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you. we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

Children have an innate creative ability when they are born, but for some reason, adults can lose it along the way. Move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

Get ready to learn how to remove barriers that block or limit your creativity. Improve your imagination, divergent thinking, and mental flexibility. Discover mind mapping, individual brainstorming, and when to recognize and look for what inspires you to be more creative.

In this course, discover how to:

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet.

Delivering Constructive Criticism is one of the most challenging things for anyone. Gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Learn how to create and deliver winning proposals that persuade, convince and get you over the line

Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals.

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration about the type of impact we want to have in life and work. Learn to consider and define the influence that you can have on their life and work. You will also learn skills for success and how to create those circumstances.

Specific learning objectives  include:

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.

In order to make the most of this course, make sure you first complete Getting Your Job Search Started course, or identified target positions and completed a full skills assessment and goal setting exercise.

This will help you know how to:

If you’re thinking of starting a blog or just beginning one, this course is for you. Perhaps you’d like to try out podcasting too. You can and it’s easy. In this course, you’ll learn how to create, manage, and promote your own blog and audio and video podcast using tools that you already have on your computer—no paid software or equipment is needed.

As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.” Discover how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and staying organized. Plus find out how to think critically and find the best sources for your Internet search.

This will help you know how to:

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This course can help you get there!

This will help you learn:

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including showing real interest for what others are saying, listening to them, processing the information, and responding appropriately to it in order to clarify and elicit more information.

Effective listening affects our ability to build and maintain relationships, persuade and manage, understand and being understood.

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life, both sides improve dramatically. You will become healthier, mentally and physically, and more productive at work as a result.

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Credibility is defined as the characteristic of being trustworthy. As a speaker, you need to establish credibility and gain the trust of your audience, if you want them to listen to you.

Establishing credibility may seem daunting, and there are a lot of factors that contribute to how your audience perceives you and your message. Although gaining the trust of everyone in the audience may be difficult, there are some general guidelines that can help public speakers establish credibility in a variety of situations.

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. We strongly recommend that you complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

Every day, you are faced with millions of choices. Decisions are everywhere, from the moment you wake up until the moment you go to bed. Some, such as what to wear that day, are minor, while others, such as what course of action to take with your business, who to hire or what policies to enact, are much more major.

Each one is important. For example, if you cannot decide what to wear, you may take a lot longer to get ready in the morning or may not feel as confident, once you get to work.

Our Digital Citizenship course will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.

Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline, which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Learn how to:

Ever wonder why a picture in a magazine looks flawless or how creative an advertising banner looks? While being a professional designer or photographer may have a lot to do with it, the potential to create amazing images is possible for anyone. The key is to learn how to use the right post-production software, such as Adobe Photoshop. The ability to create multi-layers with unique effects and designs allows the designer to add depth and dimension.

Learning how to develop a career strategy is absolutely essential to improving your overall employability, whether you’re currently working and looking to improve your position or are starting out on a new career path.

This course provides a comprehensive guide to developing the right career strategy for you, including the science of self-auditing, defining your strengths and weaknesses, and finding out what motivates you.

In the digital era, personal branding, impression management, and self-presentation are becoming more and more necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option and identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see.

Travel writing is descriptive and beneficial to writers in many ways. With benefits ranging from financial gains to the chance of exploring new destinations, it is a lucrative career and pastime passion for many people worldwide.

You will feel more satisfied each time you travel to a new destination and share your experiences with others. Travel writers do not just engage in the art to earn money, but also to explore an activity they are passionate about. You cannot become a successful travel writer overnight but with practice and patience, the sky’s the limit.

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Working in a home office requires a unique set of skills: time-management, organization, self-discipline, flexibility. However, even if you possess all these skills, communication issues alone make it a challenging job, and recognizing these challenges will help you become a great teleworker.