The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be that special way that you show confidence in challenging situations. With our Telephone Etiquette Online Course, you will learn the dos and don’ts needed to handle any kind of telephone conversation. You will also learn how to train employees using the best training tips and techniques.

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team, with our own contribution. Having a strong team is at the core of successful companies, from start-up to conglomerates.

Explore the different aspects of a team, as well as ways that you can become a top-notch team performer. Cover the details and concepts of what makes up a team, and what factors equal a successful team and team member.

In this course you will:

• How to speak to a camera with confidence, emotion, and engagement
• How to master nonverbal communication signals like hand gestures, eye contact, genuine facial expressions, and more
• A simple analytical framework for public speaking – on camera and off
• The three different types of gestures
• Mic positioning – the RIGHT way
• How to amp up emotional expression on camera
• Eye contact rules for MAXIMUM engagement

Requirements

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.

With our Social Learning course, find out how to create learning communities that benefit every aspect of your organization. Learn new behaviors through observation and modeling and be instilled with a passion for learning.

In this course, discover how to:

Social Intelligence is about understanding your environment and having a positive influence. Increase your confidence in social situations by learning how to express and interrupt social cues. Discover how to create positive connections and widen your influence during social situations.

Sepsis is a horrifying disease that affects over 30 million people worldwide. As many as 44,000 people in the UK die every year because of the illness and its complications. While experts know how it occurs – the body attacks itself in response to an infection – no one really understands why it happens. Unfortunately, the result is a potentially deadly disease that can strike at any time. The best way to treat and prevent future cases is to learn everything you can about the ailment.

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals.

The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed however. In this comprehensive course, learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage your media relations. This will help you know how to:

Welcome to the Presentation Skills course. This program can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient
and proficient with the skills of providing information to others.

Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this course you will be able to:

Personal Protective Equipment (PPE) protects workers in many fields from injury and disease. However, the decision to use PPE should not be undertaken lightly and should be used only as a last resort when other risk reduction measures do not work.

In this course, you will learn how and when it is appropriate to use PPE, what you need to bear in mind when choosing it and how to get the most from your equipment. The course also addresses employers’ and employees’ duties under health and safety laws.

This Pharmacy Assistant course will introduce you to multiple aspects of the pharmacy sector.

The ten modules will stimulate your interest in the field of pharmacy. Every aspiring pharmacy assistant can develop his or her personal niche and will have early opportunities to improve their efficacy and competence in the field.

Most people find that they wish they had more time in a day. Find out how to organize your life and find those hidden moments. Get the tools to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize your personal productivity.

Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs.

This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure.

Good organizational skills can prove beneficial in many areas of life. Organization can increase a person’s general productivity, project management, and can even affect their memory and retention skills. These skills are not acquired, but with a little guidance and the right tools, anyone can learn how to stop hunting for missing things and become better organized. Working on the development of organizational skill will allow you to improve the way you manage information and tasks, it will teach you the importance of prioritizing and anticipating.

You have likely experienced some form of Office Politics. Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Good note-taking skills are essential to your educational and professional success. Writing comprehensive notes does not just produce an effective memory aid; it also encourages you to process information on a meaningful level.

Unfortunately, most of us are not taught how to take notes. In this course, you will discover several techniques that will allow you to pare down complex concepts and record them as well-organised summaries.

Neuro-Linguistic Programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have a grasp on NLP’s basic principles, you might be interested in learning about some tools that can help you do more with NLP.

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. Building internal networks and relationships is just as important is just as crucial, including internal PR and communication. To be truly effective, internal networking is the key to your company’s resources and unleashing your own productivity.

Networking – effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another. Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation.

Negotiating is a key sales skill that can make all the difference to closing or losing a deal. Negotiation is something of an art form, but with practice and patience any salesperson can learn it. This course will teach you the principles behind successful negotiation and give you practical tips that will sharpen your skills.

You are how you move. This course is a straight forward explanation on how NOT TO BE held in captivity by our modern environments. A no-nonsense way of avoiding the potential stifling of our movement potential and health. It highlights the need to maintain the joy of movement, the intricacy of walking, and the ornate design of everything around us.

OBJECTIVES

At the end of this course you will be able to:

Slips, trips and falls in the workplace are one of the biggest causes of increased employee absenteeism, insurance costs and lowered productivity. By implementing stringent risk assessment procedures and regular inspections, you can significantly reduce the risk of accidents. Responsible employers understand that they have a legal and moral duty to promote employee health and wellbeing, by creating a safe work environment.

 An employee’s diet has a significant impact on their health, which in turn can have a negative effect on their productivity at work. Every year, employers lose billions of pounds as a result of chronic diseases. Some of these illnesses are caused by poor dietary choices and excess body weight. Therefore, there is a strong business case to be made for workplace interventions that emphasise healthy eating habits and support employees in developing their food literacy.

Every year, hundreds of people in the UK are injured by fires and explosions at work. These injuries are not restricted to stereotypically “dangerous” industries – fires and explosions can occur in almost any workplace.

Furthermore, the majority of these incidents are preventable. In this course, you will learn about the UK legislation that underpins best practice with regards to preventing fires and explosions at work, and the practical steps you can take to ensure a safe working environment.

Our Digital Citizenship course will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.

Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline, which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Learn how to:

The Asperger Syndrome Awareness course is beneficial for practitioners and parents or anyone with an interest in Autism who wishes to improve their knowledge and skill in the area.

We give some basic tips and strategies for supporting people with Asperger Syndrome.

We discuss the history of Asperger’s as a syndrome; definitions of Asperger syndrome and what makes it different from other autistic spectrum disorders. The myths and fallacies about Asperger syndrome will be explored.

• The evolutionary psychology behind social value theory
• Optimal body language for sales
• How to fix your vocal tone
• Why your aesthetic appearance matters, and how to make it great
• Three ways to earn massive social proof in online sales
• Click funnels – what they are, how they work, and how to make your own
• The optimal way to craft a product hook
• How to write an excellent e-mail ad, with examples
• The emotionality paradigm
• Empathy statements – why they make you more money

The restaurant management diploma is a comprehensive online course to provide you with everything you need to know to become a successful restaurant manager. The course provides you with insight, information, skills and advice to help you fulfil your role as a restaurant manager and exceed your clients’ expectations on a daily basis.

Introduction to the Restaurant Management Diploma

Now, more than ever, employees are working outside of the office. Whether they are keeping in touch while on the road or working from home, nearly 1.5 million UK residents consider themselves remote workers. By 2020, this figure is expected to rise to represent 50 percent of the workforce. With this change in work structure comes new and unique security and data protection challenges. Employers and employees alike need to be able to identify potential security risks and find ways to mitigate them.