This course seeks to train candidates for the job role of Trainee Associate in the retail industry. It aims at building the following key competencies in learners by the end of the course: · Make a sale. · Increase sale value by selling additional items by up-selling or cross-selling. · Handle customer complaints effectively. · Articulate with the customer in order to understand their needs and desire. · Explain the retail industry and its various formats. · Describe inventory management. · Maintain visual merchandise.