The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

This will help you know how to:

Data protection is a very important aspect of almost every workplace. Regardless of industry, most companies have some personal data or sensitive data regarding each one of their customers and employees. Learning how to create a robust data protection policy as well as the best practices you should use when dealing with private data is the best way to ensure compliance with the Data Protection Act.

Often, there are many moving parts to running a business and a large part of this involves delegating tasks to various individuals. Delegation of tasks is also an important element for anyone in a managerial position.

Being in any type of leadership role requires a certain level of trust, as delegation of authority is an important aspect of managing a team or group of people. Entrusting employees with responsibilities creates a higher commitment to work.

As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-commerce is expected to generate over $400 billion annually. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce.

This will help you know how to:

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. We strongly recommend that you complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.