Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

This will help you know how to:

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.

This will help you know how to:

The Communication Techniques for Managers course will give you the skills to help you to communicate better in the workplace. This course is packed with information for new and current managers on how they can learn to better communicate with their team. It will also teach you how to communicate with those who may have different types of communication methods to you.

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Constructive feedback is not always happily accepted, particularly among those who are on the receiving end of the criticism. Interestingly, there are also individuals who don’t care much about giving constructive feedback. There are many reasons as to why constructive feedback is negatively received by managers and employees alike.

However, what if the benefits outweigh the negatives? After all, a company is as good as its employees, so why not train, shape and guide employees to earn a good reputation?