The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be that special way that you show confidence in challenging situations. With our Telephone Etiquette Online Course, you will learn the dos and don’ts needed to handle any kind of telephone conversation. You will also learn how to train employees using the best training tips and techniques.

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team, with our own contribution. Having a strong team is at the core of successful companies, from start-up to conglomerates.

Explore the different aspects of a team, as well as ways that you can become a top-notch team performer. Cover the details and concepts of what makes up a team, and what factors equal a successful team and team member.

In this course you will:

• How to speak to a camera with confidence, emotion, and engagement
• How to master nonverbal communication signals like hand gestures, eye contact, genuine facial expressions, and more
• A simple analytical framework for public speaking – on camera and off
• The three different types of gestures
• Mic positioning – the RIGHT way
• How to amp up emotional expression on camera
• Eye contact rules for MAXIMUM engagement

Requirements

Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback.

With our Social Learning course, find out how to create learning communities that benefit every aspect of your organization. Learn new behaviors through observation and modeling and be instilled with a passion for learning.

In this course, discover how to:

Social Intelligence is about understanding your environment and having a positive influence. Increase your confidence in social situations by learning how to express and interrupt social cues. Discover how to create positive connections and widen your influence during social situations.