The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be that special way that you show confidence in challenging situations. With our Telephone Etiquette Online Course, you will learn the dos and don’ts needed to handle any kind of telephone conversation. You will also learn how to train employees using the best training tips and techniques.

By improving how you communicate on the telephone and enhancing basic communication skills, you will be able to provide a high-quality customer experience. This often leads to better relationships with clients/customers, an increase in repeat business and positive word of mouth.

In this course, you will learn how to:

• Recognize the different aspects of mobile language
• Properly handle inbound/outbound calls
• Know how to handle angry or rude callers
• Receive and send phone messages
• Correct poor telephone etiquette

Course Content

Lessons

Module One: Getting Started

Module Two: Aspects of Phone Etiquette

Module Three: Using Proper Phone Language

Module Four: Eliminate Phone Distractions

Module Five: Inbound Calls

Module Six: Outbound Calls

Module Seven: Handling Rude or Angry Callers

Module Eight: Handling Interoffice Calls

Module Nine: Handling Voicemail Messages

Module Ten: Methods of Training Employees

Module Eleven: Correcting Poor Telephone Etiquette

Module Twelve: Wrapping Up