Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Business succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and maintaining a succession plan. At the end of this, you will be able to:

Corporate behavior is an important aspect of any business. The right behavior can cause your company to sky rocket with effective productivity and reputation. Poor behavior can cause a company’s productivity and reputation to plummet.

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.
Get to the heart of how to unlock the value of investing in employees and developing management. By focusing on development opportunities, establish a culture that retains top talent and improves succession planning.

In this course, discover how to:

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session.

Questioning and listening skills are pivotal to effective communication and creating mutual understanding. These vital communication tools are requisite for building effective working and personal relationships. Interpersonal communication skills are the foundation of business success and the most highly sought after employees are those who are able to capitalise on these abilities.

Borderline Personality Disorder (BPD) is a disorder of mood accompanied by maladaptive relationship patterns and thinking styles. BPD can cause a significant amount of distress and it typically impacts every area of a person’s life.

In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace. This will help you know how to:

Hazard Analysis and Critical Control Point (HACCP) system is an internationally-recognised approach to managing and monitoring food safety risks. It is underpinned by seven principles that, when properly utilised, protect consumers from food-related hazards.

This course will provide you with a comprehensive overview of the HACCP principles and will explain how they apply in real-life situations.

Bribery and corruption are massive problems facing almost every industry across the globe. These unethical business practices can create unfair competition, and they are also against UK and international legislation.

There are huge consequences for those individuals who fail to implement proper policies and procedures, especially in high-risk companies and industries. In fact, simply failing to have ‘adequate procedures’ in place can put the company involved at risk of criminal prosecution.

Learning how to ensure adequate staff levels is vital knowledge for anybody from any industry looking to increase productivity and make the most out of the most important asset to any company – the staff.

This course provides a comprehensive guide to ensuring adequate staff levels, through both determining the workforce requirements as well as optimising the recruitment and selection process.

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.” Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions. Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone (usually anyone but ourselves)?

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations.

Procedures for handling discipline and grievance issues may vary considerably depending on the organisation, but it’s important that processes are implemented within the workplace to ensure that these issues are always dealt with in a fair and consistent manner.

This course will equip you with the skills and approaches required to manage discipline and grievance issues more efficiently by giving a clear understanding of what the terms mean and what appropriate procedures should look like.

Conducting effective and engaging meetings offers many rewards: increasing productivity, maximising time usage and generating the quality decision, clear directions and detailed instructions required to reach business goals. Learning how to plan, facilitate and direct meetings keeps your team on track and will save huge amounts of energy and resources which naturally equate to significant cost savings.

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this course to handle this.
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. Understand how change is implemented and some tools for managing your reactions to change.

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Every organization is responsible for maintaining records, but managing and keeping records is a complex process which requires many different skills. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

The Anti-Bullying and Bullying Prevention Diploma course provides a general overview on the topic of bullying in primary and secondary schools including knowledge, statistics and advice required in order to be able to understand the topic and effectively deal with bullying incidents.

Making the best decision possible – the defensible one – is not an easy task. In this Business Ethics for the Office course, trainers will help you to understand what exactly an ethical dilemma is, the difference between ethics and morals, the value of being ethical, how to use tools to make better decisions, and how to deal with common ethical dilemmas. Ethical operations build trust, and trust builds business. Become a business champion once you have completed this in-depth course on business ethics.

Course Content

Lessons

Module One: Getting Started

The law on equality, diversity and discrimination has changed in recent years. Public bodies and businesses alike are now required to take steps to ensure that they do not treat people in any of nine protected categories unfairly, and legislation has defined six types of discrimination that employers have a responsibility to guard against.

Whether you are an employee or a business owner, this course will serve as a useful introduction to the subject and will raise your awareness of the issues around it.

Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated from the company and it is essential to do this in a fair, but clear, direct and firm manner.

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.

Through our Employee Recognition course, fiind out how to recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

A motivated workforce is far more likely to be a successful workforce. The happier an employee is, the higher their responsibility, productivity and efficiency will be. Motivation is the product of the enthusiasm, energy and commitment an employee puts in the accomplishment of their duties, but motivating may prove to be a very hard task for the simple reason that different people find their motivation in different factors: a higher salary, a bigger office, a promotion or a better quality of life.

Employee appraisals are one of the most important aspects of any business. The process of assessing the performance and effectiveness of employees in their positions not only benefits the staff involved, but strengthens and improves the entire company.

This course provides a comprehensive insight into all the elements involved in creating an effective employee appraisal.

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

This will help you know how to:

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with.

A contact center can provide customer support, information technology support, and much more, it does not only relate to sales calls and telemarketing as many people might think. Good customer service can really make the difference between an organization and the key to having a great customer experience using a contact center is in the training. Providing outstanding customer service, increasing employee engagement, optimizing operations are core elements of a good contact center training.

Understanding the consequences of careless social media use in the workplace is vital for all employers and employees in today’s age of social media.

This course provides a comprehensive insight into every aspect of careless social media use, including what defines careless use, the legal obligations of all parties and how to avoid common errors.

From the consequences of careless use for the employer and employee to how to create a solid social media policy, this course covers every aspect that everyone involved must know.