Communication is the heart of every organization. Everything we do in the workplace or outside is a result from our communication. Communication not only helps people to facilitate the process of sharing information and knowledge, but also helps people to develop relationships with others. Studying communication develops important life skills, critical thinking, problem solving, conflict resolution, team building, and public speaking. Moreover, to be a successful librarian, it is very important to have effective communication skills.

Information needs to be organised and managed if it is to be used effectively and efficiently. Any Library and Information Science professional should be competent to select, acquire, organise and retrieve information. Traditional methods like classification and cataloguing help to organise documents. Subject indexing helps to organise micro documents and information per se. With increasing digital information there have been changes in organising, representing, exchanging and retrieving information across platforms. All these concepts are part of this course.