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Stray and Feral Welfare Management Certificate

There are millions of stray and feral animals in the UK, making it a major concern, especially among animal lovers. Communities of stray and feral animals can pose a threat to the country’s wildlife, not to mention its domestic pet population.

Learning more about why these animals become stray or feral along with recommended solutions can go a long way to help you ensure the welfare of stray and feral animals in your area.

Absence Management Certificate

Occasional employee absence is unavoidable, but frequent absence comes at a considerable cost to an organisation. Absent employees cost their employers money and time and repeated absence can lower morale. A team will feel discouraged if one or more of their members are often away from work and this can lead to resentment and tension in the workplace.

Agenda Setting Certificate

An agenda is essentially a meeting plan that outlines key items and topics to be discussed, and in what order. Depending on the purpose of the meeting and nature of your business, the agenda may be very simple, containing only a few items, or it may be more in depth. The main goal, however, is always the same – to inform and prepare meeting participants in advance, and to ensure a smooth meeting process.

Branding: Creating and Managing Your Corporate Brand

Your brand is the vehicle that propels your product or service into your customers’ lives and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. This course will cover the basics of branding, including how to develop a visual identity from start to finish. We will also give you some graphic design tips to help you communicate your expectations to a professional designer.

Archiving and Records Management

Every organization is responsible for maintaining records, but managing and keeping records is a complex process which requires many different skills. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.

Balanced Scorecard Basics

Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. It only makes sense, then, that we need a new tool to help us measure this expanded definition of success. This tool is the balanced scorecard. The balanced scorecard and its related components will help your organization identify, document, plan, and execute a balanced strategic mission.

Being a Likeable Boss

While many who enter into management and leadership roles want to be genuinely liked by the workers they supervise, seeking popularity for its own sake can be a dead-end path. Many have tried to lead while seeking popularity only to find that, indeed, they are loved but not respected. Becoming a more likeable boss, however, does not mean you have to sacrifice respect. However, being a likeable boss and a respected boss does mean you have to learn to be more effective.

Business Leadership – Becoming Management Material

This is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.

Call Center Training Course

Phone skills are a highly valuable tool to have in an employee’s skill-set, and Call Center Training will help dramatically improve those skills. Improve your phone skills to increase your confidence, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees with reduced turnover will produce happier customers and better retention.

Change Management and How to Deal with It

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Change Management Course

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this course to handle this.
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. Understand how change is implemented and some tools for managing your reactions to change.

Closing the Generation Gap in the Workplace

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. Understanding others helps us to understand ourselves and to manage the people that we work with.

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