We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

This will help you learn how to:

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help you understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

This will help you know  how to:

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety course provides the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills, you will be better suited in dealing with these common situations and managing challenges that the workplace can bring.

Everyone can always use some inspiration and motivation. Finding the right incentive for each member of your sales team is fundamental and you know your people best. Find out how to target the unique ways each of your team members are motivated. Harness this through better communication, mentoring, and developing the right incentives.

Your brain, thoughts, and behavior are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro-linguistic programming can give you the tools to do just that. You will learn the basics of neuro-linguistic programming.

In this course, unlock the tools to manage your thoughts, and thereby manage yourself.

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics. This workshop will show you how to get maximum exposure at minimum cost. You will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

This will help you know how to:

Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions.

Networking – effective business networking is the linking together of individuals who, through trust and relationship building, become walking, talking advertisements for one another. Keep in mind that networking is about being genuine and authentic, building trust and relationships, and seeing how you can help others.

Working in an office environment is one thing, but managing it is something completely different. It takes specific skills and an understanding of the dynamics of people to successfully run an office in an efficient and comprehensive manner. Our Office Management Diploma is designed to provide you with those very skills, allowing you to further your career and move into managerial positions rather than being stuck on the career ladder.

Today women make up half of the workforce. That said, their male colleagues are promoted and appointed to leadership positions at a much higher rate. Women offer great work ethics, value diversity and work-life balance, promote a culture of greater collaboration and accountability and they also bring something different from men to the workforce. However, many times this goes unnoticed.

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization and it is vital that every employer and employee has an understanding of this concept.

It is important to use strategies for removing barriers and stereotypes and to encourage diversity in the workplace. In order to achieve this goal, you have to understand what diversity is all about, and how you can help create a more diverse world at work and at home.

This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan. This will help you know how to:

Regardless of the type of organisation you are running, your industry or your company size, at some point, your staff members are going to have to deal with confidential information. Knowing how to handle this information is a crucial part of running a successful organisation. In most cases, it is your human resources department that handles most of your confidential information, such as the contents of employee files.

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

This will help you know how to:

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. Learn how to influence and persuade in a variety of areas.

This will help you know how to: