Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.

This will help you know how to:

    Identify common communication problems that may be holding you back
    Develop skills to ask questions
    Learn what your non-verbal messages are telling others
    Develop skills in listening actively and empathetically to others
    Enhance your ability to handle difficult situations
    Deal with situations assertively

Course Content
Lessons
Module One: Getting Started

Module Two: The Big Picture

Module Three: Understanding Communication Barriers

Module Four: Paraverbal Communication Skills

Module Five: Non-Verbal Communication

Module Six: Speaking Like a STAR

Module Seven: Listening Skills

Module Eight: Asking Good Questions

Module Nine: Appreciative Inquiry

Module Ten: Mastering the Art of Conversation

Module Eleven: Advanced Communication Skills

Module Twelve: Wrapping Up