Delivering Constructive Criticism is one of the most challenging things for anyone. Gain valuable knowledge and skills that will assist you with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Learn how to create and deliver winning proposals that persuade, convince and get you over the line

Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals.

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration about the type of impact we want to have in life and work. Learn to consider and define the influence that you can have on their life and work. You will also learn skills for success and how to create those circumstances.

Specific learning objectives  include:

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.

In order to make the most of this course, make sure you first complete Getting Your Job Search Started course, or identified target positions and completed a full skills assessment and goal setting exercise.

This will help you know how to:

If you’re thinking of starting a blog or just beginning one, this course is for you. Perhaps you’d like to try out podcasting too. You can and it’s easy. In this course, you’ll learn how to create, manage, and promote your own blog and audio and video podcast using tools that you already have on your computer—no paid software or equipment is needed.

As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. As research expert Gary Price puts it, “The haystack is growing and finding the needles takes more time and requires greater skill.” Discover how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and staying organized. Plus find out how to think critically and find the best sources for your Internet search.

This will help you know how to:

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, an organization’s success can depend on how well team members operate together. How are their problem-solving skills? Is the team enthusiastic and motivated to do its best? Do they work well together? This course can help you get there!

This will help you learn:

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including showing real interest for what others are saying, listening to them, processing the information, and responding appropriately to it in order to clarify and elicit more information.

Effective listening affects our ability to build and maintain relationships, persuade and manage, understand and being understood.

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life, both sides improve dramatically. You will become healthier, mentally and physically, and more productive at work as a result.

Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.

Credibility is defined as the characteristic of being trustworthy. As a speaker, you need to establish credibility and gain the trust of your audience, if you want them to listen to you.

Establishing credibility may seem daunting, and there are a lot of factors that contribute to how your audience perceives you and your message. Although gaining the trust of everyone in the audience may be difficult, there are some general guidelines that can help public speakers establish credibility in a variety of situations.

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. We strongly recommend that you complete the Intermediate Project Management workshop prior to this course, or have equivalent knowledge.

Every day, you are faced with millions of choices. Decisions are everywhere, from the moment you wake up until the moment you go to bed. Some, such as what to wear that day, are minor, while others, such as what course of action to take with your business, who to hire or what policies to enact, are much more major.

Each one is important. For example, if you cannot decide what to wear, you may take a lot longer to get ready in the morning or may not feel as confident, once you get to work.

Our Digital Citizenship course will give you the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world.

Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline, which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.

Learn how to:

Ever wonder why a picture in a magazine looks flawless or how creative an advertising banner looks? While being a professional designer or photographer may have a lot to do with it, the potential to create amazing images is possible for anyone. The key is to learn how to use the right post-production software, such as Adobe Photoshop. The ability to create multi-layers with unique effects and designs allows the designer to add depth and dimension.

Learning how to develop a career strategy is absolutely essential to improving your overall employability, whether you’re currently working and looking to improve your position or are starting out on a new career path.

This course provides a comprehensive guide to developing the right career strategy for you, including the science of self-auditing, defining your strengths and weaknesses, and finding out what motivates you.

In the digital era, personal branding, impression management, and self-presentation are becoming more and more necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option and identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see.

Travel writing is descriptive and beneficial to writers in many ways. With benefits ranging from financial gains to the chance of exploring new destinations, it is a lucrative career and pastime passion for many people worldwide.

You will feel more satisfied each time you travel to a new destination and share your experiences with others. Travel writers do not just engage in the art to earn money, but also to explore an activity they are passionate about. You cannot become a successful travel writer overnight but with practice and patience, the sky’s the limit.

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Working in a home office requires a unique set of skills: time-management, organization, self-discipline, flexibility. However, even if you possess all these skills, communication issues alone make it a challenging job, and recognizing these challenges will help you become a great teleworker.

The field of public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed however. In this comprehensive course, learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage your media relations. This will help you know how to:

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago.  Get skilled at prospecting and learn the 80/20 rule. Learn to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking.

You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.

At the end you will:

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects. This will help you know how to:

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this course, you will learn the essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.

This will help you know how to:

Although people often think of high-stakes deals and crucial financial agreements when they hear the word negotiation, the truth is that we negotiate all the time: with our clients, suppliers, managers, colleagues and even with our family members. It is therefore important for each one of us to understand the basic principles of negotiations and develop the skills needed for successful negotiating.

A medical secretary is a very important person in any practice in the United Kingdom. You are the first point of contact for a patient, you are responsible for taking appointments and ensuring you provide the doctor with the backup that they need to provide the best level of patient care on a daily basis. You may have a passion for caring for people, you may want to try a different avenue in your career or you may be looking for a chance to put your organisational skills to the test.

Introduction to Medical Secretary Diploma

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this course, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions. This will help you know how to:

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This will explore many of the facets of delegation, including when to delegate and whom to delegate to.

Learning how to talk to everyone you encounter, from familiar colleagues to new contacts, is a skill that you must cultivate and develop if you want to get ahead in any industry. It involves learning how to socialise with others, even when you are not overly keen on engaging in conversation yourself. It also requires the ability to be selfless in conversation, asking more questions than you answer and letting your partner dominate the conversation at times.

Master Planning: Plan your Day, Week and Month Certificate

Planning is a fundamental skill that you must learn if you are to achieve your goals and improve your productivity. However, it’s easy to feel overwhelmed when putting a schedule together.

In this course, you will learn practical tips for planning your work on a daily, weekly and monthly basis.