Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce you to business process management. Learn how business processes can help improve your company’s bottom line by providing a higher level of quality and consistency for customers.

This will help you know how to:

• Define business process management and related concepts
• Recognize the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform what-if analysis
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies

Course Content

Lessons

Session One: Course Overview

Session Two: The Fundamentals of Business Process Management

Session Three: Defining Business Process Management

Session Four: Reflecting on Processes

Session Five: The Business Process Life Cycle

Session Six: The Vision Phase

Session Seven: The Design Phase

Session Eight: The Modeling Phase

Session Nine: The Execution Phase

Session Ten: The Monitoring Phase

Session Eleven: The Optimizing Phase