Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also help you define where you want to go and how you are going to get there. This will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.

This will help you know how to:

• Define the term “gap analysis”
• Identify different types of gap analyses
• Perform all stages of the gap analysis process
• Create a gap analysis report