This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement. This will help you know how to:

    Adjust to the supervisor’s role with confidence.
    Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
    Identify key attitudes that they can develop to enhance their supervisory skills.
    Use time management and planning techniques to maximize their success.
    Develop a technique for giving instructions that are clear and understood.
    Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Course Content
Lessons
Module One: Getting Started

Module Two: Setting Expectations

Module Three: Setting Goals

Module Four: Assigning Work

Module Five: Degrees of Delegation

Module Six: Implementing Delegation

Module Seven: Providing Feedback

Module Eight: Managing Your Time

Module Nine: Resolving Conflict

Module Ten: Tips for Special Situations

Module Eleven: A Survival Guide for the New Supervisor

Module Twelve: Wrapping Up