The service industry is the biggest growth factor in the global business scenario. Learn the strategic and tactical aspects of business operations, design and manage a system that is efficient and effective in this course.

The learners of this course will understand the growing significance and impact of the service industry on the growth of the economy. This course will help to analyse and evaluate the scientific ways to run service operations to optimise brand returns.

After the completion of this certification, the learners will be able to:

• Appreciate the role of strategic operations planning and skill in constructing and optimising a strategic operations plan.
• Understand the key operational levers that can be applied to the management of service operations.
• Understand the relationship between business strategy, operations strategy, process type, organisation and control structures with the impacts these have on managerial decision making and choices.
• Manage service processes with improvement & associated methodologies. 
• Gain an overall understanding of the key operations strategy factors applied to service operations