Administrative Office Procedures Course

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Language: 
English

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. They ensure accountability, consistency, and efficiency. A well run office reduces miscommunications and helps to eliminate common errors. Strategies and procedures are a vital connection between the company’s vision and its everyday operations and by making these procedures a priority, you will establish clear policies as well as an objective and consistent set of rules leading to employee understanding and buy-in, which ensures that your work environment runs smoothly.

This course touches on the importance of administrative procedures, tools for storing procedures, identifying and recording key procedures, what to include in a binder and how to organize it as well as on creating, sharing and executing a procedure guide.

OBJECTIVES

At the end of this course you will be able to:

  • Understand the importance of administrative procedures
  • Collect the correct tools
  • Identify procedures to include in a binder
  • Develop procedures
  • Organize a binder
  • Prepare checklists
  • Understand succession planning
  • Set up a procedure guide

TARGET AUDIENCE

This course is designed for:

  • Administrative employees
  • Team leaders, supervisors and managers
  • Business owners and executives

REQUIREMENTS

None/No previous knowledge required.

ESTIMATED COURSE DURATION

4 hours

COURSE SPECIFICATIONS 

This course comes with 12 modules consisting of text, video and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

CERTIFICATE 

A participation certificate will be issued on completion of the course.

 

Course Content

Lessons

Module One: Getting Started

Module Two: Why Your Office Needs Adminstrative Procedures

Module Three: Gathering the Right Tools

Module Four: Identiyfing Procedures to Include

Module Five: Top Five Procedures to Record

Module Six: What to Include in Your Binder (I)

Module Seven: What to Include in Your Binder (II)

Module Eight: Organizing Your Binder

Module Nine: What Not to Include in the Procedure Guide

Module Ten: Share Office Procedure Guide

Module Eleven: Successfully Executing the Guide

Module Twelve: Wrapping Up

Knowledge Partner: 

ITI Student Resume Portal

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ITI Student Resume

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