Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. Unlock the tools that will help you resolve conflict successfully and produce a win-win outcome.

This will help you learn:

• What conflict is and how it can escalate.
• The types of conflict and the stages of conflict.
• The five most common conflict resolution styles and when to use them.
• How to increase positive information flow through non-verbal and verbal communication skills.
• Effective techniques for intervention strategies.
• Ways to manage conflicts to enhance productivity and performance.

Course Content

Lessons

Lesson One: Defining Conflict

Lesson Two: Types of Conflict

Lesson Three: Open Conflict vs Hidden Conflict

Lesson Four: Spontaneous and Reflective Behavior

Lesson Five: The Johari Window

Lesson Six: Stages of Conflict

Lesson Seven: Conflict Resolution Style

Lesson Eight:  The Role of Communication in

Lesson Nine: Active Listening Skills

Lesson Ten: Paraphrasing Skills

Lesson Eleven: Powerful Questions

Lesson Twelve: Body Language

Lesson Thirteen: Activity – The

Lesson Fourteen: Conflict and Its Resolution

Lesson Fifteen: Helping Others Through Conflict