Housekeeping and hospitality are all about going into the minutest details keeping customer satisfaction paramount. This sector is all about providing experiences to the customers they will cherish and wish to visit again

The course on Professional Certificate in Housekeeping and  Hospitality Management will provide a thorough understanding of the functioning of the accommodation operations in a hotel and will help the learners of this course to create policies and procedures for related functions in a hospitality operation. They will understand more about the hotel-related safety legislation, operational requirements and gain an insight into the various operational models and their inter-dependence.
This course will further help the learners to understand the principles of quality systems, quality management and identify potential customer segments to anticipate customer expectations/needs and understand the significance of holistic quality thinking and systematic quality management.