As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. Learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

This will help you know how to:

• Explain why feedback is essential
• Apply a framework for providing formal or informal feedback
• Use descriptive language in delivering feedback
• Describe six characteristics of effective feedback
• Provide feedback in real situations

Course Content

Lessons

Pre-Assignment

Pre-Course Assessment

Definitions

Speaking Clearly

Communication Strategies

Characteristics of Effective Feedback

Receiving Feedback Graciously

Testing the Waters/Recommended Reading list

Post-Course Assessment

Personal Action Plan

Quick Reference Guide