Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence.

This will help you know how to:

• Understand what emotional intelligence means
• Recognize how our emotional health and physical health are related
• Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
• Understand the different emotions and how to manage them
• Create a personal vision statement
• Understand the difference between optimism and pessimism
• Validate emotions in others

Course Content

Lessons

Module One: Getting Started

Module Two: What is Emotional Intelligence?

Module Three: Skills in Emotional Intelligence

Module Four: Verbal Communication Skills

Module Five: Non-Verbal Communication Skills

Module Six: Social Management and Responsibility

Module Seven: Tools to Regulate Your Emotions

Module Eight: Gaining Control

Module Nine: Business Practices (I)

Module Ten: Business Practices (II)

Module Eleven: Making an Impact

Module Twelve: Wrapping Up