Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course will show participants how to leverage technology to work smarter, not harder. This course will help you know how to:

• Make your workplace a technology-friendly place
• Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
• Communicate better with the IT department
• Make the best software and training choices
• Set an IT budget o Set expectations and responsibilities for security and privacy
• Keep employees safe and healthy o Develop and implement a system usage policy
• Implement policies for dealing with company property o Decide whether or not employees should telecommute
• Make telecommuting work
• Deal with workplace rage
• Address technological issues

Course Content

Lessons

Session One: Course Overview

Session Two: Making Your Company a Technology-Friendly Place

Session Three: Conquering Computers

Session Four: Communicating with the IT Department

Session Five: Choosing Software Wisely

Session Six: Technical Training

Session Seven: Setting an IT Budget

Session Eight: Security and Privacy

Session Nine: Uncontrolled vs. Controlled Networks

Session Ten: Ergonomics

Session Eleven: System Usage Policies

Session Twelve: Taking Care of Company Property

Session Thirteen: Time-Saving Tools

Session Fourteen: Telephone Etiquette

Session Fifteen: Instant Messaging

Session Sixteen: Telecommuting

Session Seventeen: Workplace Rage

Session Eighteen: It’s Not Working!

Session Nineteen: A Policies and Procedures Checklist