This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement. This will help you know how to:

• Adjust to the supervisor’s role with confidence.
• Develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that they can develop to enhance their supervisory skills.
• Use time management and planning techniques to maximize their success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so they are seen as fair and consistent.

Course Content

Lessons

Module One: Getting Started

Module Two: Setting Expectations

Module Three: Setting Goals

Module Four: Assigning Work

Module Five: Degrees of Delegation

Module Six: Implementing Delegation

Module Seven: Providing Feedback

Module Eight: Managing Your Time

Module Nine: Resolving Conflict

Module Ten: Tips for Special Situations

Module Eleven: A Survival Guide for the New Supervisor

Module Twelve: Wrapping Up