Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

This will help you know how to:

• Recognize the costs incurred by an organization when a wrong hiring decision is made.
• Develop a fair and consistent interviewing process for selecting employees.
• Prepare better job advertisements and use a variety of markets.
• Be able to develop a job analysis and position profile.
• Use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions.
• Enhance communication skills that are essential for a skilled recruiter.
• Effectively interview difficult applicants.
• Check references more effectively.
• Understand the basic employment and human rights laws that can affect the hiring process.

Course Content

Lessons

Session One: Course Overview

Session Two: History of the Interviewing Process

Session Three: The Recruitment and Selection Process

Session Four: Factors in the Hiring Process

Session Five: Cost Analysis

Session Six: Job Analysis and Position Profiles

Session Seven: Determining the Skills You Need

Session Eight: Finding Candidates

Session Nine: Advertising Guidelines

Session Ten: Screening Resumes

Session Eleven: Performance Assessments

Session Twelve: Problems Recruiters Face

Session Thirteen: Interviewing Barriers

Session Fourteen: Non-Verbal Communication

Session Fifteen: Types of Questions

Session Sixteen: Case Study

Session Seventeen: Traditional vs. Behavioral Interviews

Session Eighteen: Other Types of Questions

Session Nineteen: The Critical Incident Technique

Session Twenty: Listening for Answers

Session Twenty-One: Difficult Applicants

Session Twenty-Two: Interview Preparation and Format

Session Twenty-Three: Other Interview Techniques

Session Twenty-Four: Scoring Responses.

Session Twenty-Five: Checking References

Session Twenty-Six: Human Rights

Session Twenty-Seven: Skill Application

Session Twenty-Eight: Pre-Assignment Review