Anger is a universal experience. It is normal to feel angry sometimes and anger can be a healthy emotion if you know how to deal with it. You don’t have to be a psychologist to understand that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his customers loyal but makes his own day less troublesome. This course is designed to help give you and your organization that edge.

This course touches on the definition of anger, its costs and pay-offs, the anger process, how anger affects our thinking, understanding behaviors caused by anger, how to manage anger and communicate effectively.

 

OBJECTIVES

At the end of this course you will be able to:

• Understand how anger affects your body, your mind and your behavior
• Break old patterns and apply a model for assertive anger
• Use an anger log to identify your hot buttons and triggers
• Control your own emotions when faced with other people’s anger
• Help other people safely manage some of their repressed or expressed anger
• Communicate with others in a constructive and assertive manner

 

TARGET AUDIENCE

This course is designed for:

• Anyone who needs to learn to deal with anger positively
• Anyone who wishes to be able to manage anger in order to be more productive at work
• Anyone who wishes to learn to approach anger in a healthier way

 

REQUIREMENTS 

None/No previous knowledge required.

 

ESTIMATED COURSE DURATION

3 hours

 

COURSE SPECIFICATIONS 

This course comes with 9 lessons consisting of text, interactive cards and a quiz.
It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

 

CERTIFICATE 

A participation certificate will be issued on completion of the course.

 

Course Content

Lessons

Module One: Getting Started

Module Two: Understanding Anger

Module Three: Do’s and Don’ts

Module Four: Gaining Control

Module Five: Separate the People from the Problem

Module Six: Working on the Problem

Module Seven: Solving the Problem

Module Eight: A Personal Plan

Module Nine: The Triple A Approach

Module Ten: Dealing with Angry People

Module Eleven: Pulling It All Together

Module Twelve: Wrapping Up