Having effective administrative skills is essential in today’s work environment. The current business environment is filled with many sources of information, and you must be able to analyze, prioritize and process this information. Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively.  In this course you will discover the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

This course touches on how to get organized, time management, getting things done on time, how to handle special tasks, verbal and non-verbal communication, self-empowerment, working with management.

 

OBJECTIVES

At the end of this course you will be able to:

• Get organized
• Get your environment organized
• Manage your time effectively
• Prioritize tasks
• Set goals
• Complete special tasks
• Listen actively
• Understand body language
• Work independently
• Build a successful relationship with your manager
• Reduce fatigue and stress

TARGET AUDIENCE

This course is designed for administrative assistants

REQUIREMENTS

None/No previous knowledge required.

ESTIMATED COURSE DURATION

4 hours

COURSE SPECIFICATIONS

This course comes with 12 modules consisting of text, video and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

CERTIFICATE

A participation certificate will be issued on completion of the course.

 

Course Content

Lessons

Module One: Getting Started

Module Two: Getting Organized (I)

Module Three: Getting Organized (II)

Module Four: Managing Time

Module Five: Getting It All Done On Time

Module Six: Special Tasks

Module Seven: Verbal Communication Skills

Module Eight: Non-Verbal Communication Skills

Module Nine: Empowering Yourself

Module Ten: The Team of Two

Module Eleven: Taking Care of Yourself

Module Twelve: Wrapping Up