Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. They ensure accountability, consistency, and efficiency. A well run office reduces miscommunications and helps to eliminate common errors. Strategies and procedures are a vital connection between the company’s vision and its everyday operations and by making these procedures a priority, you will establish clear policies as well as an objective and consistent set of rules leading to employee understanding and buy-in, which ensures that your work environment runs smoothly.

This course touches on the importance of administrative procedures, tools for storing procedures, identifying and recording key procedures, what to include in a binder and how to organize it as well as on creating, sharing and executing a procedure guide.

OBJECTIVES

At the end of this course you will be able to:

• Understand the importance of administrative procedures
• Collect the correct tools
• Identify procedures to include in a binder
• Develop procedures
• Organize a binder
• Prepare checklists
• Understand succession planning
• Set up a procedure guide

TARGET AUDIENCE

This course is designed for:

• Administrative employees
• Team leaders, supervisors and managers
• Business owners and executives

REQUIREMENTS

None/No previous knowledge required.

ESTIMATED COURSE DURATION

4 hours

COURSE SPECIFICATIONS 

This course comes with 12 modules consisting of text, video and quizzes.

It is a self-paced program available 24/7. Participants can learn at their own pace, anytime, anywhere and on any device.

CERTIFICATE 

A participation certificate will be issued on completion of the course.

Course Content

Lessons

Module One: Getting Started

Module Two: Why Your Office Needs Adminstrative Procedures

Module Three: Gathering the Right Tools

Module Four: Identiyfing Procedures to Include

Module Five: Top Five Procedures to Record

Module Six: What to Include in Your Binder (I)

Module Seven: What to Include in Your Binder (II)

Module Eight: Organizing Your Binder

Module Nine: What Not to Include in the Procedure Guide

Module Ten: Share Office Procedure Guide

Module Eleven: Successfully Executing the Guide

Module Twelve: Wrapping Up