Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and conflict that you need to be successful.

This will help you know how to:

• Learn ways to prioritize, plan, and manage your time.
• Identify your primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways you can meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.

Course Content

Lessons

Session One: Course Overview

Session Two: Pre-Assignment Review

Session Three: What’s Your Type? How About Mine?

Session Four: Understanding Leadership

Session Five: Manage Your Time and Your Energy

Session Six: The Commitment Curve

Session Seven: Employee Development Models

Session Eight: Dealing with Conflict and Difficult Issues.

Session Nine: What Successful Leaders Do