No one questions that making friends is a good thing. In this course, discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market.

This will help you learn:

• The benefits of developing a support network of connections.
• How building relationships can help you develop your business base.
• How to apply communication techniques to build your network.
• The key elements in strong working relationships, and how you might put more of these elements in your working relationships.
• Key interpersonal skills.

Course Content

Lessons

Session One: Course Overview

Session Two: Focusing on Your Customer

Session Three: What Influences People in Forming Relationships?

Session Four: Disclosure

Session Five: How to Win Friends and Influence People

Session Six: Communication Skills for Relationship Selling

Session Seven: Non-Verbal Messages

Session Eight: Managing the Mingling

Session Nine: The Handshake

Session Ten: Small Talk

Session Eleven: Networking