Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this workshop is to help you understand the impact that your communication skills have on other people. Explore how improving these skills can make it easier for you to get along in the workplace, and in life.

This will help you know how to:

• Identify common communication problems that may be holding you back
• Develop skills to ask questions
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Course Content

Lessons

Module One: Getting Started

 

Module Two: The Big Picture

 

Module Three: Understanding Communication Barriers

 

Module Four: Paraverbal Communication Skills

 

Module Five: Non-Verbal Communication

 

Module Six: Speaking Like a STAR

 

Module Seven: Listening Skills

 

Module Eight: Asking Good Questions

 

Module Nine: Appreciative Inquiry

 

Module Ten: Mastering the Art of Conversation

 

Module Eleven: Advanced Communication Skills

 

Module Twelve: Wrapping Up